Terms of Service

Last updated: 2026-05-22

These terms govern your access to and use of Astroworld Chat (the "Service"). By creating an account or using the Service you agree to these terms. If you are using the Service for a business, you accept these terms on its behalf.

The service

Astroworld Chat is an AI chatbot platform that answers questions from a knowledge base you provide, across a chat widget and connected channels. We may improve, change, or add features over time. We provide the Service on a software-as-a-service basis; you do not receive a copy of the software.

Accounts and eligibility

You must provide accurate account information and keep your credentials secure. You are responsible for activity under your account. You must be able to form a binding contract and use the Service only in line with applicable law.

Acceptable use

You agree not to:

• Use the Service for unlawful, harmful, deceptive, or abusive content.
• Upload content you do not have the right to use, or that infringes others' rights.
• Attempt to break security, reverse engineer, or disrupt the Service or other users.
• Resell or expose the Service in a way that competes with it without permission.
• Send personal data you are not allowed to process to the Service.

You are responsible for the knowledge base you upload and for the answers your configured bot gives to your visitors.

Subscriptions and billing

Paid plans are billed monthly or annually in advance through our payment processor, Stripe. Prices are shown on the pricing page and may change with notice for future billing periods. Plan limits (such as conversations per month) apply as described on the pricing page. Unless stated otherwise, fees are exclusive of applicable taxes.

Trial and money-back guarantee

New accounts start with full Business features for an evaluation period. We offer a 30-day money-back guarantee on your first paid term: if the Service is not right for you, contact us within 30 days of that charge for a refund of that term.

Cancellation

You can cancel anytime from the billing page. Cancellation stops future renewals; your plan remains active until the end of the current paid period. Beyond the money-back guarantee above, fees already paid are non-refundable.

Your content and ownership

You keep all rights to the content you upload and to your visitor conversations. You grant us the limited rights needed to host and process that content to operate the Service for you. We do not sell your data and we do not use your visitor conversations to train our own models. Our handling of personal data is described in the Privacy Policy and the Data Processing Agreement.

Availability and support

We aim for high availability but do not guarantee uninterrupted service. We may perform maintenance and may suspend access if needed to protect the Service or other users. Support is provided by email; Business and Enterprise plans receive priority support.

Disclaimers

The Service is provided on an "as is" and "as available" basis. AI answers are generated from the knowledge you provide and may contain mistakes; you are responsible for reviewing how your bot is configured. To the extent permitted by law, we disclaim implied warranties of merchantability and fitness for a particular purpose.

Limitation of liability

To the maximum extent permitted by law, Astroworld is not liable for indirect, incidental, or consequential damages, or for lost profits or data. Our total liability for any claim is limited to the amount you paid for the Service in the 12 months before the claim. Nothing here limits liability that cannot be limited by law.

Termination

You may stop using the Service and delete your account at any time. We may suspend or end access if you materially breach these terms or use the Service in a way that risks harm. On termination, your right to use the Service ends and your data is handled as described in the Privacy Policy.

Changes to these terms

We may update these terms. If we make material changes we will give reasonable notice, for example by email or in the dashboard. Continued use after changes take effect means you accept the updated terms.

Governing law

These terms are governed by the laws of the Netherlands, without regard to conflict-of-law rules, and the competent Dutch courts have jurisdiction, unless mandatory local consumer law provides otherwise.

Contact

Questions about these terms: [email protected].