← Help center

Troubleshooting & FAQ

The widget does not appear

  • Check the Bot ID in your embed snippet
  • Make sure the script is before </body>
  • Confirm your subscription or trial is active

The bot says it does not know

It only answers from your knowledge base. Add the missing content as a file, URL, or FAQ.

Replies are in the wrong language

Turn on auto-detect in Behavior, or force a specific language.

Was this helpful?
Troubleshooting & FAQ | Astroworld Chat docs