Capabilities
Everything the chatbot can do
One assistant for your whole site. Here is the full list of what it can do.
29 capabilities · 6 areas · one agent
Answers
Answers and knowledge
Grounded answers from your own content, in any language, with the source attached.
- Learns from a URL, pasted text or an uploaded file
- Indexes your product pages, FAQs, policies and help docs
- Answers straight from your content, not generic filler
- Detects and replies in the customer's language, 40+ supported
- Picks up changes automatically when you update a page
Cites its sourcesEvery answer links to a real pageExplore
- Adds a clickable source to every grounded answer
- Answers only from the content you added
- Declines off-topic questions instead of faking one
- Crawls same-domain pages from one starting URL
- Strips nav, footers and boilerplate so chunks stay clean
- Keeps each chunk’s own page URL for exact citations
- Auto-detects the visitor’s language and replies in it
- Answers from an English knowledge base in the visitor’s language
- Lock all replies to one fixed language
- Scores each message positive, neutral or negative
- Catches negated phrases like “not helpful”
- Reads shouting and angry punctuation as stronger signals
Sell
Sell on your storefront
Turn questions about products, stock and orders into checkouts, live from your store.
- Live order status, tracking number and carrier from your store
- Real-time stock and availability, pulled per product
- Real carrier tracking timeline and ETA (DHL and more)
- Email check on lookups, so customers only see their own orders
- Works with Shopify, WooCommerce and Magento
Product cards with Add to cartProducts with photos and add-to-cartExplore
- Product cards with photo, name, price and in-stock badge
- Checks live stock so sold-out items don’t show
- Set how many cards appear at once
- Finds the product and builds an add-to-cart checkout link
- Shopify: cart link with the right variant and quantity
- WooCommerce: add-to-cart link with product and quantity
- Chains steps: look something up, then offer the next action
- Asks for confirmation before anything irreversible
- Collects the fields it needs one at a time, not all at once
- Remembers a verified visitor’s name and preferences
- Recalls past orders to offer reorders or follow-ups
- Picks up the next chat where the last one left off
Convert
Capture and convert
Catch every lead and book the meeting while the visitor is still warm.
- Ask for details mid-chat, or as a pre-chat form
- Trigger the form after a set number of messages
- Fields: name, email, phone, number, dropdown, checkbox
- Mark fields required or optional, with placeholders and options
- Custom thank-you message after submitting
Book a meeting in chatBooks real calendar slots in chatExplore
- Shows real free slots from your hours minus existing bookings
- Buffer time between bookings and a minimum lead time
- Set slot length and how far ahead people can book
- Turn triggers on or off, with multiple named rules
- Fire on a new message, idle time, or a lead-score change
- Match on message text (contains, regex, starts-with)
- Live 0-to-100 lead score that updates on activity
- Source and campaign: UTM tags and referrer
- Pages viewed, time on page and total session time
- Test greeting and welcome-button variants side by side
- Automatic 50/50 traffic split, no setup
- Compare reply rate, leads and sales per variant
Team
Your team and inbox
One shared inbox, smart routing, satisfaction scores and the numbers that matter.
- Resolves routine orders, stock, returns and tickets on its own
- AI-only mode: keep it fully automated, no human ever offered
- Human-only mode: pure relay to your team, no AI replies
- Hands off on “talk to a human” or your own trigger phrases
- AI intent detection with adjustable sensitivity (low, medium, high)
If/then automation rulesRoutes and automates with if/then rulesExplore
- Auto-assigns each chat to the matching team by keyword
- Ten built-in teams, fully editable to your shop
- Only the matching team gets pinged, inboxes stay clean
- Conversations, leads, bookings and sales at a glance
- Visitor-to-revenue funnel with the drop-off at every step
- Honest ROI in euros from your own conversion values
- Thumbs-up / thumbs-down rating after a chat
- Customise the rating question
- Set how long to wait before asking (15 to 600 seconds)
- Connect Gmail, Outlook, Zoho, iCloud, FastMail or any IMAP/SMTP
- Tests the connection before saving
- Credentials stored encrypted at rest
Build
Build and customise
Shape the conversation and the widget, or wire ovellan into your own apps.
- Drag-and-drop canvas; connect steps by drawing lines
- Nodes: message, buttons, condition, AI answer, lead capture, handover
- Branch on intent, language or a previous answer
- Preview the whole flow before publishing
- Publish in one click, roll back instantly
Widget customizer + per-page overridesStyle it live, override per pageExplore
- Live preview updates as you change things
- 15 one-click theme presets
- Custom colours: primary, accent gradient, header, messages, input
- POST a message, get the answer plus cited sources
- Bearer API-key authentication
- Keep conversation context with a session id
Connect
Channels and integrations
Run the same agent everywhere your customers already are.
- Connect via the WhatsApp Business API
- Sends text and quick-reply buttons
- Lands in the shared inbox with your other channels
- Inbound questions answered, with live human handoff
- Live stock and order status from your store
Facebook MessengerAnswer Messenger with the same botExplore
- Connect a Facebook page via the Messenger API
- Sends text, product galleries and quick-reply buttons
- Lands in the same shared inbox as web, WhatsApp and Telegram
- Replies when @-mentioned in a Slack channel
- Answers from the same knowledge base as your website widget
- Posts back in the Slack thread, not a new message
- Shopify app with automatic product and order sync
- WooCommerce plugin for WordPress over the REST API
- Live stock straight from your catalogue
- Magento 2 REST API for live order status
- Live product search with price and stock
- Token-authenticated, secure connection
- Built-in HubSpot: creates contacts with name, email, phone, company
- Built-in Pipedrive: creates a person with email and phone
- Built-in Notion: appends leads to a database
Ready when you are
Put the whole agent to work
Train it on your content in minutes, add one snippet, and let it answer, sell and support 24/7. Free for 7 days, no credit card required.