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It remembers
It recalls a returning customer, so they never repeat themselves.
When someone comes back, the bot remembers what they told it before, like their name and preferences, and picks up where the conversation left off.
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Recalls past context
Name, preferences and earlier questions carry over to the next visit.
Never asks twice
Returning customers skip the repetitive who-are-you intro.
On your terms
Memory is per visitor and can be cleared on request, in line with the GDPR.
Questions about this
What does it remember about someone who comes back?
The earlier conversations from that browser and what was answered there, so a returning customer does not have to repeat their order number or their question.
How long is that kept?
As long as the retention you set on the data page of the workspace; after that the conversation is deleted and the memory with it.
Can a visitor start clean?
Yes, a new chat starts a fresh conversation, and clearing the browser storage drops the link between visits entirely.
Ready when you are
Put this to work on your own store
Train it on your content in minutes, add one snippet, and let it handle this for your customers 24/7.
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Other things the agent can do
Trained on your contentLive order status & stockBook a meeting in chatCart to checkoutCites its sourcesA multi-step agent, not just chatAnswers in SlackEmail inbox assistantLive handoff to your teamCustomer satisfaction (CSAT)Knowledge auto-crawlerWidget customizer + per-page overridesFunnel and ROI analyticsCustomer REST APIVisual flow builderIf/then automation rulesMulti-language auto-detectSentiment analysisProduct cards with Add to cartLead captureProactive triggersA/B testingVisitor intelligence + lead scoringFacebook MessengerWhatsApp BusinessWordPress + ShopifyZapier + CRM (HubSpot, Pipedrive)Magento