Lumio Inbox Online
All capabilities
Your support inbox
It triages email and drafts the reply for you.
The same AI helps your support inbox: it sorts incoming mail by urgency, drafts grounded replies and applies your rules, all from the same dashboard.
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Triage by urgency
Incoming mail is sorted so the team sees what matters first.
Drafts grounded replies
Suggested answers come from your knowledge base, ready to send or edit.
Smart rules
Auto-label, route and template common requests from one dashboard.
Questions about this
What does it do with an incoming email?
It reads the message, works out what the customer wants and drafts the reply from your own knowledge, so your team edits and sends instead of writing from scratch.
Does it send by itself?
Not unless you allow it. The default is a draft that waits for a person, which keeps the tone and the promise in the reply yours.
What about mail it cannot handle?
It marks the thread and leaves it for a human, with what it did understand summarised on top so the person picking it up starts halfway.
Ready when you are
Put this to work on your own store
Train it on your content in minutes, add one snippet, and let it handle this for your customers 24/7.
Explore more
Other things the agent can do
Trained on your contentLive order status & stockBook a meeting in chatCart to checkoutCites its sourcesA multi-step agent, not just chatRemembers returning visitorsAnswers in SlackLive handoff to your teamCustomer satisfaction (CSAT)Knowledge auto-crawlerWidget customizer + per-page overridesFunnel and ROI analyticsCustomer REST APIVisual flow builderIf/then automation rulesMulti-language auto-detectSentiment analysisProduct cards with Add to cartLead captureProactive triggersA/B testingVisitor intelligence + lead scoringFacebook MessengerWhatsApp BusinessWordPress + ShopifyZapier + CRM (HubSpot, Pipedrive)Magento