Lumio Support Online
All capabilities
It takes action
It runs several steps, and checks before it acts.
More than a question-answer bot: it looks things up, chains steps together and asks you to confirm before anything that matters, like a payment or a change.
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Chains steps together
Look up an order, check stock, then offer the next action, all in one flow.
Confirms before acting
Anything irreversible gets a clear yes-or-no gate first.
Stays grounded
Every step still answers from your content and your connected systems.
Questions about this
What does multi-step mean here?
It can look something up, use the result, ask you to confirm and only then act, instead of answering one message and forgetting the rest.
Does it act without asking?
Anything that changes something outside the conversation is shown as a card first. The visitor or your agent confirms, and only then does the step run.
Where do I see what it did?
In the conversation itself: every step it took is a line in the transcript, so afterwards you can read back exactly which lookup produced which answer.
Ready when you are
Put this to work on your own store
Train it on your content in minutes, add one snippet, and let it handle this for your customers 24/7.
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Other things the agent can do
Trained on your contentLive order status & stockBook a meeting in chatCart to checkoutCites its sourcesRemembers returning visitorsAnswers in SlackEmail inbox assistantLive handoff to your teamCustomer satisfaction (CSAT)Knowledge auto-crawlerWidget customizer + per-page overridesFunnel and ROI analyticsCustomer REST APIVisual flow builderIf/then automation rulesMulti-language auto-detectSentiment analysisProduct cards with Add to cartLead captureProactive triggersA/B testingVisitor intelligence + lead scoringFacebook MessengerWhatsApp BusinessWordPress + ShopifyZapier + CRM (HubSpot, Pipedrive)Magento