Lumio Support Online
All capabilities
Measure every chat
A thumbs up or down on every chat, tracked over time.
At the end of a conversation the customer rates it. You see your score trend and get an alert when it dips, so a problem never hides.
Live demo
One-tap rating
A simple thumbs up or down, with optional written feedback.
Trend over time
Watch your satisfaction score move week to week.
Alerts on a dip
Get notified when the score drops, before it becomes a pattern.
Ready when you are
Put this to work on your own store
Train it on your content in minutes, add one snippet, and let it handle this for your customers 24/7.
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Other things the agent can do
Trained on your contentLive order status & stockBook a meeting in chatCart to checkoutCites its sourcesA multi-step agent, not just chatRemembers returning visitorsAnswers in SlackEmail inbox assistantLive handoff to your teamKnowledge auto-crawlerWidget customizer + per-page overridesFunnel and ROI analyticsCustomer REST APIVisual flow builderIf/then automation rulesMulti-language auto-detectSentiment analysisProduct cards with Add to cartLead captureProactive triggersA/B testingVisitor intelligence + lead scoringFacebook MessengerWhatsApp BusinessWordPress + ShopifyZapier + CRM (HubSpot, Pipedrive)Magento