Lumio Support Online
All capabilities
Measure every chat
A thumbs up or down on every chat, tracked over time.
At the end of a conversation the customer rates it. You see your score trend and get an alert when it dips, so a problem never hides.
Live demo
One-tap rating
A simple thumbs up or down, with optional written feedback.
Trend over time
Watch your satisfaction score move week to week.
Alerts on a dip
Get notified when the score drops, before it becomes a pattern.
Questions about this
When is the rating asked?
After the conversation, with a delay you set yourself (two minutes by default), so the question does not interrupt an answer that is still being read.
What do I see afterwards?
The score per conversation, the trend per week and the conversations behind a thumbs down, so a bad score points at a real transcript and not just a number.
Does it work when a human took over?
Yes, and the rating stays attached to the whole conversation, so you see how the combination of bot and agent was received.
Ready when you are
Put this to work on your own store
Train it on your content in minutes, add one snippet, and let it handle this for your customers 24/7.
Explore more
Other things the agent can do
Trained on your contentLive order status & stockBook a meeting in chatCart to checkoutCites its sourcesA multi-step agent, not just chatRemembers returning visitorsAnswers in SlackEmail inbox assistantLive handoff to your teamKnowledge auto-crawlerWidget customizer + per-page overridesFunnel and ROI analyticsCustomer REST APIVisual flow builderIf/then automation rulesMulti-language auto-detectSentiment analysisProduct cards with Add to cartLead captureProactive triggersA/B testingVisitor intelligence + lead scoringFacebook MessengerWhatsApp BusinessWordPress + ShopifyZapier + CRM (HubSpot, Pipedrive)Magento