Lumio WhatsApp Online
All capabilities
WhatsApp support
Answer WhatsApp messages with the same bot that powers your website.
Connect WhatsApp Business. Incoming messages trigger the same trained bot. No separate setup needed.
Live demo
Same knowledge base as your website
Train once. The same answers work on WhatsApp, web chat and Messenger.
Inbound Q and A plus live handoff
Bot handles the first response. Team takes over from the shared inbox when needed.
Outbound broadcasts
Send order confirmations, shipping updates and promos to opted-in contacts.
Questions about this
Do I need a WhatsApp Business account?
Yes, a WhatsApp Business number connected through the Cloud API. After that the same bot answers there as on your site.
Is a WhatsApp conversation ever closed?
A WhatsApp thread stays open the way the customer knows it: they can reply days later and the conversation continues instead of being resolved away.
Who answers outside office hours?
The bot, with the same grounded answers, and it takes the question for your team when it cannot finish it.
Ready when you are
Put this to work on your own store
Train it on your content in minutes, add one snippet, and let it handle this for your customers 24/7.
Explore more
Other things the agent can do
Trained on your contentLive order status & stockBook a meeting in chatCart to checkoutCites its sourcesA multi-step agent, not just chatRemembers returning visitorsAnswers in SlackEmail inbox assistantLive handoff to your teamCustomer satisfaction (CSAT)Knowledge auto-crawlerWidget customizer + per-page overridesFunnel and ROI analyticsCustomer REST APIVisual flow builderIf/then automation rulesMulti-language auto-detectSentiment analysisProduct cards with Add to cartLead captureProactive triggersA/B testingVisitor intelligence + lead scoringFacebook MessengerWordPress + ShopifyZapier + CRM (HubSpot, Pipedrive)Magento