Lumio Support Online
All capabilities
Grounded answers
It answers from your content, and nothing else.
Point it at your docs, website and FAQ. Every reply comes straight from what you uploaded. When the answer is not in your knowledge base, it says so instead of guessing.
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Answers only from your knowledge base
No invented facts, no wandering off-topic. It stays inside the content you gave it.
Says "I do not know" on purpose
An honest blank beats a confident wrong answer. Off-topic questions are declined, not faked.
Shows the source it used
Grounded answers carry a clickable reference so the customer can trust them.
Ready when you are
Put this to work on your own store
Train it on your content in minutes, add one snippet, and let it handle this for your customers 24/7.
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Other things the agent can do
Live order status & stockBook a meeting in chatCart to checkoutCites its sourcesA multi-step agent, not just chatRemembers returning visitorsAnswers in SlackEmail inbox assistantLive handoff to your teamCustomer satisfaction (CSAT)Knowledge auto-crawlerWidget customizer + per-page overridesFunnel and ROI analyticsCustomer REST APIVisual flow builderIf/then automation rulesMulti-language auto-detectSentiment analysisProduct cards with Add to cartLead captureProactive triggersA/B testingVisitor intelligence + lead scoringFacebook MessengerWhatsApp BusinessWordPress + ShopifyZapier + CRM (HubSpot, Pipedrive)Magento