Lumio Support Online
All capabilities
Frustration detection
Know when a visitor is frustrated before they leave.
The bot detects negative sentiment in real time and alerts your team so they can step in at the right moment.
Live demo
Real-time detection
Flags escalating frustration within the conversation based on tone and phrasing.
Team alert
Pushes a notification to the inbox so a human can take over before the visitor churns.
CSAT protection
Catching frustration early keeps satisfaction scores up and prevents avoidable bad reviews.
Questions about this
What counts as a negative conversation?
The tone of what the visitor writes, scored per message, so an escalation is visible before someone actually says they are leaving.
What happens when it turns negative?
You can have the conversation handed to a human, tagged, or send a notification, as a rule you set yourself.
Where do I see it back?
On the conversation itself and in the reports, so you can see which pages or questions produce the most frustration.
Ready when you are
Put this to work on your own store
Train it on your content in minutes, add one snippet, and let it handle this for your customers 24/7.
Explore more
Other things the agent can do
Trained on your contentLive order status & stockBook a meeting in chatCart to checkoutCites its sourcesA multi-step agent, not just chatRemembers returning visitorsAnswers in SlackEmail inbox assistantLive handoff to your teamCustomer satisfaction (CSAT)Knowledge auto-crawlerWidget customizer + per-page overridesFunnel and ROI analyticsCustomer REST APIVisual flow builderIf/then automation rulesMulti-language auto-detectProduct cards with Add to cartLead captureProactive triggersA/B testingVisitor intelligence + lead scoringFacebook MessengerWhatsApp BusinessWordPress + ShopifyZapier + CRM (HubSpot, Pipedrive)Magento