Lumio Support Online
All capabilities
Humans on standby
When it should stop, it hands off to a human.
On phrases like "speak to a human" or sustained frustration, the bot steps back, the chat lands in your Live inbox, and your team takes over in the same conversation.
Live demo
Knows when to step back
Escalation triggers on intent and tone, not just a magic word.
No dead ends
The visitor is never stuck talking to a bot that cannot help.
Same conversation
Your team picks up the full history in the Live inbox, instantly.
Questions about this
When does it hand a conversation to a person?
When the visitor asks for one, when the sentiment turns negative or when your rule says so. From that moment the bot is silent in that conversation.
What happens outside office hours?
It says when you are back and takes the question with an email address, so your team answers the same conversation in the inbox instead of starting a new thread.
Can the bot take over again afterwards?
Only when a human closes the conversation. As long as an agent is in it the bot stays quiet, so a customer never gets a bot reply mid-sentence.
Ready when you are
Put this to work on your own store
Train it on your content in minutes, add one snippet, and let it handle this for your customers 24/7.
Explore more
Other things the agent can do
Trained on your contentLive order status & stockBook a meeting in chatCart to checkoutCites its sourcesA multi-step agent, not just chatRemembers returning visitorsAnswers in SlackEmail inbox assistantCustomer satisfaction (CSAT)Knowledge auto-crawlerWidget customizer + per-page overridesFunnel and ROI analyticsCustomer REST APIVisual flow builderIf/then automation rulesMulti-language auto-detectSentiment analysisProduct cards with Add to cartLead captureProactive triggersA/B testingVisitor intelligence + lead scoringFacebook MessengerWhatsApp BusinessWordPress + ShopifyZapier + CRM (HubSpot, Pipedrive)Magento