Lumio Support Online
All capabilities
Connected to your store
It checks real orders and live stock, in the chat.
Connect Shopify, WooCommerce or Magento and the bot answers real order and stock questions itself. No more "where is my package" tickets landing on your team.
Live demo
Real order lookups
Pulls live order status, carrier and tracking straight from your store, in the conversation.
Live stock answers
Tells customers what is in stock right now, so they buy with confidence.
Works with your platform
Shopify, WooCommerce and Magento connectors, on the Pro plan and up.
Questions about this
Which shops can it read orders from?
Shopify, WooCommerce and Magento, from the Pro plan up. The bot asks for order number and email, then reads the live status, carrier and tracking code from the shop itself.
Does the customer see real stock?
Yes, it reads the current stock level per variant at the moment of asking, so nobody is told something is available that sold out an hour ago.
What if an order cannot be found?
It says it cannot find that combination and offers the handover to your team, with the order number and email already in the conversation so nobody has to ask twice.
Ready when you are
Put this to work on your own store
Train it on your content in minutes, add one snippet, and let it handle this for your customers 24/7.
Explore more
Other things the agent can do
Trained on your contentBook a meeting in chatCart to checkoutCites its sourcesA multi-step agent, not just chatRemembers returning visitorsAnswers in SlackEmail inbox assistantLive handoff to your teamCustomer satisfaction (CSAT)Knowledge auto-crawlerWidget customizer + per-page overridesFunnel and ROI analyticsCustomer REST APIVisual flow builderIf/then automation rulesMulti-language auto-detectSentiment analysisProduct cards with Add to cartLead captureProactive triggersA/B testingVisitor intelligence + lead scoringFacebook MessengerWhatsApp BusinessWordPress + ShopifyZapier + CRM (HubSpot, Pipedrive)Magento